Customer Support

E-Mail: store@mcfarlane.com

PRE-ORDERS:

All PRE-ORDERS are charged in full at the time you place your order to verify payment and to reserve your order. The shopping cart does not allow combined orders of PRE-ORDER and IN-STOCK items. Please place separate orders for IN-STOCK and PRE-ORDER items. If you place a PRE-ORDER for multiple items with different ship dates, your order will ship when all items are in-stock. Any orders we are unable to fulfill for any reason will be issued a full refund.

SHIPPING

Shipping available to U.S. and Canada at this time. IN-STOCK orders ship within 24 hours (or next business day). PRE-ORDERS ship within 48 hours from when product arrives at the warehouse. Shipping dates are best estimate based on information available from factories.

RETURNS:

Please e-mail us at store@mcfarlane.com if you wish to return an item or order. Return request must be done within 30 days from when you receive your order.

Please send returns to:

McFarlane Toys Store

4216 N Pecos Rd STE 105

North Las Vegas, NV 89115